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These are exciting times at the Department for Education. We are transforming to become a user centred organisation, delivering better outcomes for all our users through agile and iterative software development and continuous improvement.

You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. You will innovate to radically transform how public services are delivered and improved.

Read more about software development on the DfE Digital blog.

Senior content designer

You will

  • Identify and build strong relationships with stakeholders, including policy, marketing, communications and legal, influencing and collaborating with them to improve the structure and quality of the content
  • Create, improve and manage user centred content that meets user needs
  • Use data analytics, user research and usability testing to identify user needs. Map journeys and user stories to inform content strategy and design decisions to assure quality
  • Develop a content strategy for the programme you’re working on ensuring it connects with the content strategy of related programmes
  • Be responsible for content quality by managing small teams, mentoring content designers and reviewing content
  • Play an active role in the content design community at DfE and engage with the cross-government design community
  • Work with the head of content design to contribute to the content design road map and lead on a strand of it
  • Contribute to the design standards and act as a guardian for them
  • Advocate the role of content designers and the value content design can bring, and embed content design practices into ways of working
  • Join the internal service assessment community and become a design assessor for services.

You’ll have

Essential

  • Creating high quality, user-centred content
  • Using data and feedback to inform design decisions and improving content
  • Building strong stakeholder relationships
  • Creating content strategies that are user focussed
  • Leading others through constructive feedback to improve content design
  • Collaborating with user researchers, business analysts and interaction designers to define evidence-based content design strategies
  • Collaborating on prototypes using a variety of methods prototyping and choosing the most appropriate ones for the circumstance.

Desirable

  • Designing content for transactional services
  • Identifying and comparing the best processes or delivery methods to achieve minimum viable product (MVP) print and scope
  • Working in ambiguity with the ability to manage multiple projects and adapt to changing priorities and deadlines.