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These are exciting times at the Department for Education. We are transforming to become a user centred organisation, delivering better outcomes for all our users through agile and iterative software development and continuous improvement.

You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. You will innovate to radically transform how public services are delivered and improved.

Read more about software development on the DfE Digital blog.

Content designer

You will

  • Use evidence, data, and user research to devise content strategies and tactics, and work closely with digital and data specialists to improve user outcomes.
  • Create, iterate, review and update content for new and existing services to meet user needs across a whole end-to-end journey.
  • Be responsible and accountable for the accuracy, clarity, efficacy and success of content in your area.
  • Build positive working relationships across teams and professions to advocate for user needs, and understand and influence stakeholders.
  • Manage relationships with stakeholders, including subject matter experts, to gain understanding and make sure all content is accurate and clearly understood.
  • Establish and maintain the highest standards of accuracy, accessibility, and professionalism even if deadlines are tight and information elusive.

You’ll have

Essential

  • Creating content designed to meet user needs and make complex language and processes easy to understand, always in the right format for your users
  • Having a solid user focus, and comfortable formulating hypotheses, gaining insights from data and user research, and taking decisions on those
  • Writing, editing, publishing and continuously improving content online.
  • Working closely with diverse stakeholders to understand their views, whilst maintaining content quality and managing expectations.
  • Thinking strategically, contributing to content strategies, and creating content patterns or standards.
  • Managing your own projects and adapting to changing priorities.
  • Working with data, feedback, user research, online analytics, and other sources of information to improve content.

Desirable

  • Working with agile methodology, comfortable working in a fast-paced environment, and flexible in approach. Used to using a range of tools and platforms to manage work priorities.
  • Using prototyping techniques, enabling concepts to be swiftly communicated to colleagues and potential users to enable fast progress.