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These are exciting times at the Department for Education. We are transforming to become a user centred organisation, delivering better outcomes for all our users through agile and iterative software development and continuous improvement.

You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. You will innovate to radically transform how public services are delivered and improved.

Read more about software development on the DfE Digital blog.

Senior service designer

You will

  • work with people across the organisation to maintain requirements and guidance for accessibility compliance and how changes in standards and legislation might impact the department
  • support people in planning and defining the requirements for an accessibility audit and performing internal audits of services and websites
  • support teams with getting external accessibility audits
  • create training and educational materials for staff to understand the importance of accessibility and accessibility best practices
  • develop a framework and process for monitoring and reporting accessibility compliance across services and work with stakeholders to identify, mitigate, reduce, or remove risks
  • work with teams to support them in understanding and applying correct accessibility conformance standards as required for accessibility statements
  • support the Research Ops function with user research participant recruitment for users with access needs and recognising any edge cases for user testing

You’ll have

Essential

  • experience with accessibility standards and regulations, specifically the latest version of WCAG and applying conformance standards correctly
  • working with different professions and stakeholders to help them understand and apply accessible design practices
  • confident use of assistive technologies across platforms including Microsoft Windows, Apple Mac, iPhone and Android mobiles and tablets, for example, JAWS, NVDA, VoiceOver, and Dragon Naturally Speaking
  • an understanding of reading and writing HTML, CSS and JavaScript, and the correct use of ARIA
  • good communicator who uses plain English

Desirable

  • experience of working with people with disabilities or users of assistive technologies to have a deep understanding of user needs and experiences
  • have experience of, or working with, standards and assurance or governance processes
  • auditing and reporting of accessibility conformance in line with the Web Content Accessibility Guidelines - Evaluation Methodology (WCAG-EM)
  • working as a, or closely with, interaction design, User-Experience Design (UX), or frontend development.